We were on the look-out for a proactive partner and we found it!
One thing is finding the right products. It’s not quite as easy finding a supplier with the right competence, one who is good at follow-up, and who may become a proactive partner. These qualities were important to Hafslund Nett when they chose to sign an Oracle license administration agreement with SYSCO.
– SYSCO has a long-standing time of reference with us. They know our company and our requirements. And not to forget, they are good at follow-up and has delivered continuity through the same contact person over a number of years, says Per Braadland, Service Manager in Hafslund Nett. In particular he commends SYSCO as a proactive Oracle partner.
– They come up with advice and recommendations, and provide for frequent contact and follow-up. In addition to that they offer technical consultants according to our requirements. This helps ensure that Hafslund has an Oracle platform that is correctly licensed, and one that is technically optimized for the future, he says.
The agreement, spanning three years, involves annual reviews of Hafslund’s Oracle environment, in addition to quarterly meetings. At these meetings, we discuss, amongst others, new projects that may entail technical and commercial cost. «What If Scenarios» are used as basis and we factor in «Best Case» and «Worst Case» scenarios.
– In connection with license renewal we have a number of planning meetings, where plans for phase-out and redistribution, among other things, are discussed. What is more, SYSCO takes part in all dialogue we have with Oracle, Braadland reports.
Hafslund Nett has approximately 720,000 customers in Oslo, Akershus and Østfold. With around 720,000 customers in Oslo, Akershus and Østfold, Hafslund Nett is Norway’s largest grid company and the fifth largest in the Nordic region. Hafslund Nett owns and operates the regional power grid in Akershus, Oslo and Østfold.This covers 40 municipalities with a population of 1.5 million. Hafslund Nett owns and operates the distribution network in 35 municipalities, and delivers power right up to customers’ homes in these areas. Hafslund owns one of Europe’s most state-of-the-art operations centers. The operation center manages, monitors and optimizes the operation of Hafslund’s power grid and the company’s power and district heating plants. Hafslund Nett ranks as one of Norway’s most reasonably priced grid owners over many years, and boasts a high security of supply.
Issue of concern:
Licensing and maintaining Oracle software and contracts is a complex process, where many organizations fall short when it comes to audits, or through unnecessary expenditure. This is why it’s so important to manage processes correctly and reduce financial risk for the customer.
Oracle License Administration Agreement:
Through this service SYSCO makes a (monthly/quarterly/yearly) review of the customer’s Oracle licenses and installed software, ensuring that the set-up is in compliance with Oracle license rules applying at any given time. We represent the customer in license questions toward Oracle Norge, renew agreements when required, and make assessments together with the customer, in order to obtain the most optimized Oracle environment today and choice of agreements going forward.
Hafslund Nett’s values:
• License compliance
• Contract compliance
• Reduce financial risk
• Proactive customer relationship